EGOSYNK

Returns, Exchanges & Refunds

7-day size exchange

Wrong size? You can exchange it for another size of the same product within 7 days of delivery, as long as the item is:

• unused, unwashed and in its original condition
• with all original tags and packaging

Exchanges depend on stock. If your size isn't available, we'll offer a different product of the same value or a refund.

Not eligible for return or exchange

• Innerwear (trunks) and socks, for hygiene reasons
• Fragrances once the seal is broken
• Items that have been used, washed or damaged after delivery

Damaged, defective or wrong item

If something arrives damaged or isn't what you ordered, email support@egosynk.com within 48 hours of delivery with your order ID and photos. We'll send a replacement or give a full refund, including shipping. This applies to every product, including innerwear and socks.

How to request an exchange

1. Go to My Orders and choose “Exchange or report a problem”. Checked out as a guest? Email support@egosynk.com with your order ID and the size you need.
2. We'll confirm and arrange a pickup or share the return address.
3. Once we receive and check the item, we ship the new size.

Refunds

Approved refunds go back to your original payment method through Razorpay within 5–7 business days of approval. Your bank may take a little longer to show it.

Cancellations

You can cancel an order for a full refund before it ships. Email us as soon as possible with your order ID. Once it has shipped, the exchange policy above applies.

EGOSYNK · Dadar (W), Mumbai, Maharashtra 400028 · GSTIN 27AKHPY6964E1ZI · support@egosynk.com

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